Privacy Policy

Last Updated: September 29, 2020

Welcome to PolyStreamer! We are committed to the privacy of your data. This Privacy Policy describes our privacy practices and how we handle your personal information. If you have any questions, please contact us via our online contact form, or at support@polystreamer.com.

For capitalized terms not defined in this document, as well as the definition of "you", see our Terms of Use.

Contents:

Who this Policy Applies To

PolyStreamer ("we", "us", "our") provides our website, polystreamer.com, dashboards, accounts, and services (collectively the "Services") to "you". By using our Services, you agree to the terms in this Privacy Policy, as well as our Terms of Use. By agreeing to this Privacy Policy, or by using the Services, you confirm that you have read and understand this policy, and expressly consent to the information handling practices described herein. If you don't want us to collect or process your personal information in the ways described in this policy, do not use the Services.

Information We Collect

In summary, we only collect the information we need to provide, maintain, and improve our Services. When you use PolyStreamer, we collect information from three sources: if and when you provide it to us, automatically through your use of the Services, and from third party sources.

Information You Provide to Us

At times during your use of the Services, you may be asked to provide personal information, such as your name, email address, mobile telephone number. You may be asked to provide other information, including but not limited to video stream names, URLs, stream keys, and information related to your target video platforms, social media, or custom destinations (collectively, "Target Platforms".) For billing purposes, you may be asked to provide a credit card number, billing address or other billing information.

Information Collected Automatically

Like most online service providers, when you use PolyStreamer, our website, emails, or other services, we collect and record information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

We collect log information when you use our Services — for example, when you log into your dashboard or make changes to your account. We store statistical information about your video streams, such as bitrate, framerate, resolution, bandwidth usage, time and duration. We may determine the approximate location of your device from your IP address. We collect and use this information, for example, to automatically select the closest servers, providing the fastest and most reliable network connections. We use cookies and similar technologies to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver relevant ads.

Information from Other Sources

We may obtain information from third parties and sources such as search engines, advertisers, or social networks. When connecting a Target Platform to PolyStreamer, we may also receive information like your name, email, or other information, including personal information.

Please refer to the privacy policies of the Target Platform you use with PolyStreamer (for example to Google Privacy Policy for YouTube).

How and Why We Use Information

PolyStreamer uses information about you for the purposes listed below:

To provide our Services. For example, to set up and maintain your account, provide multistreaming services, provide customer service, process payments and orders, and verify user information.
To ensure quality, maintain safety, and improve our Services. For example, by monitoring and analyzing how users interact with our Services so we can create new features that will help users in their video streaming endeavors.
To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of PolyStreamer and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
To customize the user experience. For example, to save your preferences or settings (for example, to store language preference or cookie settings) for our Services.
To communicate with you. For example, by emailing you about account information, email verification, to ask for your feedback, or keep you up to date on changes to PolyStreamer, our policies, products, and services. If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of use or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy, as described below:

Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us. This includes vendors that help us provide our Services to you (such as Stripe, or other payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
Legal and regulatory requirements: We may disclose information about you or your data in response to a subpoena, court order, or other governmental request.
To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of PolyStreamer, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the event that PolyStreamer goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so. For example, when you setup Target Platforms, PolyStreamer will forward your video stream to those destinations.
Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

PolyStreamer does not sell our users' data. We aren't a data broker, and we don't sell your personal information to a data broker. Like many Internet companies, we may advertise our services, and we may display ads or promotions on our website. Under the California Consumer Privacy Act ("CCPA"), some advertising you see online and on our services might be considered a "sale" even though we don't share information that identifies you personally, like your name or email address.

Privacy of Your Video Content

PolyStreamer does not analyze or extract information from Your Video Content, with the exception of statistical information related to bandwidth usage for billing purposes. Nor does PolyStreamer store Your Video Content except as necessary to perform the functions of the Service.

PolyStreamer reserves the right to review Content if we have reasonable expectations of a violation of our Terms, or in response to a subpoena by law enforcement. But under typical use, PolyStreamer makes no attempt to decode, identify, or interpret the contents of Your Video Content. See our Terms of Use for more information on your rights and responsibilities related to Your Video Content.

How Long We Keep Information

We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — except when we're legally required to keep it. As an example, we keep server logs that record information about visitors for approximately 30 days or less. We retain the logs for this period of time in order to, among other things, analyze traffic to PolyStreamer and investigate issues if something goes wrong on one of our websites. On the other hand, video is typically processed, buffered, and retransmitted in a matter or seconds, and is not stored long-term (unless storage is a specific feature of the Service, for example, DVR or recording services.)

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We use secure technology in the transmission and processing of user data. However, the nature of the Internet makes it impossible to guarantee the security of transmitted data. PolyStreamer makes no warranties or representations as to the security and confidentiality of any data you transmit. Any data you transmit to PolyStreamer is at your own risk, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical, or managerial safeguards.

Your Choices

You may refuse to submit personally identifiable information to PolyStreamer, opt out of marketing communications (look for an unsubscribe link in the email), or disable cookies in your browser. However, note that some features of the PolyStreamer Services may not function under these circumstances.

You may update or correct your personal profile information, billing information, email preferences, or cancel your account at any time on your dashboard, or if you cannot access your account, by emailing us at support@polystreamer.com.

Cookie Usage

Like many other sites on the Internet, PolyStreamer uses cookies — small text files containing data. For more details on how and why PolyStreamer uses cookies, what data we store, and your choices related to cookies, see our Cookie Policy.

Data Security

PolyStreamer has strict security measures in place to protect the loss, misuse, and alteration of information under our control. We use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your information. While we take precautions to protect sensitive information that's transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as billing or customer service, are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

Please note that while we continually make every effort to implement safeguards to protect your personal information, the very nature of the Internet makes it impossible to guarantee the security of transmitted data. PolyStreamer makes no warranties or representations as to the security and confidentiality of any data you transmit. Any data you transmit to PolyStreamer is at your own risk, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical, or managerial safeguards.

Your Rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the "GDPR"), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act ("CCPA") requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the "categories" of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:

Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
Internet or other electronic network activity information (such as your usage of our Services, like the statistics of your video streams);
Geolocation data (such as your location based on your IP address);
Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
Professional or employment-related information (for example, if you filled such information in a survey); and
Inferences we make (such as likelihood of retention or attrition).

You can find more information about what we collect and sources of that information in the Information We Collect section above. We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
Request deletion of personal information we collect or maintain;
Opt out of any sale of personal information; and
Not receive discriminatory treatment for exercising your rights under the CCPA.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to or you'd like to contact us about one of the other rights, scroll down to "How to Reach Us" to, well, find out how to reach us. When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

How to Reach Us

If you have questions or comments, you may contact our Data Protection Officer (DPO) via our online contact form, by email at privacy@polystreamer.com, or by post to:

PolyStreamer, LLC
Data Protection Officer
103 North Ford St
Golden, CO 80403
United States

Other Things You Should Know

Because PolyStreamer's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Privacy Policy Changes

Although most changes are likely to be minor, PolyStreamer may change its Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to our Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

Change Log:

September 29, 2020: Initial Version
January 18, 2020: Added examples to cookie policy

License of this document

This Privacy Policy document is licensed under the CC BY-SA 4.0, as language used herein is based on the Automattic legalmattic project.