Last Updated: September 29, 2020
In summary, we only collect the information we need to provide, maintain, and improve our Services. When you use PolyStreamer, we collect information from three sources: if and when you provide it to us, automatically through your use of the Services, and from third party sources.
At times during your use of the Services, you may be asked to provide personal information, such as your name, email address, mobile telephone number. You may be asked to provide other information, including but not limited to video stream names, URLs, stream keys, and information related to your target video platforms, social media, or custom destinations (collectively, "Target Platforms".) For billing purposes, you may be asked to provide a credit card number, billing address or other billing information.
We may obtain information from third parties and sources such as search engines, advertisers, or social networks. When connecting a Target Platform to PolyStreamer, we may also receive information like your name, email, or other information, including personal information.
PolyStreamer uses information about you for the purposes listed below:
We share information about you in limited circumstances, and with appropriate safeguards on your privacy, as described below:
PolyStreamer does not sell our users' data. We aren't a data broker, and we don't sell your personal information to a data broker. Like many Internet companies, we may advertise our services, and we may display ads or promotions on our website. Under the California Consumer Privacy Act ("CCPA"), some advertising you see online and on our services might be considered a "sale" even though we don't share information that identifies you personally, like your name or email address.
PolyStreamer does not analyze or extract information from Your Video Content, with the exception of statistical information related to bandwidth usage for billing purposes. Nor does PolyStreamer store Your Video Content except as necessary to perform the functions of the Service.
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — except when we're legally required to keep it. As an example, we keep server logs that record information about visitors for approximately 30 days or less. We retain the logs for this period of time in order to, among other things, analyze traffic to PolyStreamer and investigate issues if something goes wrong on one of our websites. On the other hand, video is typically processed, buffered, and retransmitted in a matter or seconds, and is not stored long-term (unless storage is a specific feature of the Service, for example, DVR or recording services.)
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We use secure technology in the transmission and processing of user data. However, the nature of the Internet makes it impossible to guarantee the security of transmitted data. PolyStreamer makes no warranties or representations as to the security and confidentiality of any data you transmit. Any data you transmit to PolyStreamer is at your own risk, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical, or managerial safeguards.
You may refuse to submit personally identifiable information to PolyStreamer, opt out of marketing communications (look for an unsubscribe link in the email), or disable cookies in your browser. However, note that some features of the PolyStreamer Services may not function under these circumstances.
You may update or correct your personal profile information, billing information, email preferences, or cancel your account at any time on your dashboard, or if you cannot access your account, by emailing us at firstname.lastname@example.org.
PolyStreamer has strict security measures in place to protect the loss, misuse, and alteration of information under our control. We use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your information. While we take precautions to protect sensitive information that's transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as billing or customer service, are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
Please note that while we continually make every effort to implement safeguards to protect your personal information, the very nature of the Internet makes it impossible to guarantee the security of transmitted data. PolyStreamer makes no warranties or representations as to the security and confidentiality of any data you transmit. Any data you transmit to PolyStreamer is at your own risk, and we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical, or managerial safeguards.
If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the "GDPR"), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
You also have the right to make a complaint to a government supervisory authority.
The California Consumer Privacy Act ("CCPA") requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the "categories" of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:
You can find more information about what we collect and sources of that information in the Information We Collect section above. We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to or you'd like to contact us about one of the other rights, scroll down to "How to Reach Us" to, well, find out how to reach us. When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.
If you have questions or comments, you may contact our Data Protection Officer (DPO) via our online contact form, by email at email@example.com, or by post to:
Data Protection Officer
103 North Ford St
Golden, CO 80403
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
September 29, 2020: Initial Version
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